The sales process itself was okay, and during the test drive I noticed the car needed an alignment. To their credit, they took care of that before finalizing the deal. However, shortly after leaving the dealership, the TPMS light came on and started flashing. I didn’t have time to drive all the way back to Fairfield, so I had it diagnosed and repaired at a local shop out of my own pocket. When I reached out to my sales rep about it, I got a generic "bring it in" response. After sending in the repair receipt, I was told it had to be checked with management — but then there was no follow-up, no communication at all. A few weeks later, I started noticing a vibration. I brought it to Firestone thinking maybe the brand new Bridgestone tires had an issue and might need to be warrantied. Turns out, three of the four were out of balance — and two had wheel weights going halfway around the rim. Not exactly confidence-inspiring for a supposedly ready-to-go vehicle. So overall, while the car itself is great now, these issues should’ve been caught and resolved before it left the lot. It’s frustrating that I had to chase answers and spend extra money to get things right. Also, a heads-up to anyone buying: watch the financing paperwork closely. The numbers didn’t add up in my case, and you could easily end up paying more than expected if you don’t bring your own financing. And the cherry on top? The only follow-up I received was an email asking for a review — and another trying to get me to trade in the car I just bought.

Marissa and Mike Heckler stayed late to make sure I got the best deal possible on my trade and new vehicle. Thanks for the smooth and easy process.

Madleen Peak was so great and easy to work with. She helped get us a great deal. She was so friendly and kind.

This was my first lease, but not my first Honda. Scott Chin made the process so easy and I didn't feel pressured into anything.

We have leased probably 10 vehicles from Performance Honda Fairfield - Mike Heckler. He's always amazing and such a joy to work with. We will continue to come to him as long as he's there.

Everything was as expected when buying a used car. Then when I returned home (2 hours away), I had received an email that the price of the vehicle had been dropped. The new price was less than my price and within the range I had requested and was told was lower than they could go. This was an awful email to receive so soon after the purchase. I reached out to the dealership before posting a review but a week later they have not responded. Definitely tainted my experience.

Jackie and Zach were the two that helped out with the buying process and helped out more than could’ve been asked of them. Great duo and couldn’t have been better.

Amy at Performance Honda made it as easy as possible to buy a car! Thank you so much for striaght-forward great service and providing a streamlined buying experience.

I have been a customer of Performance Honda, Fairfield since about 2004. I recently purchased my 6th vehicle. My sales Rep has been Conrad Barnes for the last for vehicles and the current purchase (2.22.25). Whenever I am ready to make a new purchase, Conrad knows exactly what I am looking for and when I arrive at Performance Honda in Fairfield, OH, he makes the time spent worth the wait and he makes sure that everything is done decently and in order. I always walk away a SATISFIED CUSTOMER!

The moment we walked into the Fairfield Performance Dealership we were pleased with the attention and help we received. It was made easier with the fact that the car we wanted was right there on the showroom floor. Hassle free, Michael Schmeltzer was knowledgeable and friendly. Handed us off to Dalton in finance who was great to deal with.

Excellent service and fair pricing options provided in first place by Madleen Shteiwi. Promptly responded to customer queries. Thank you

I am very pleased with almost all of my purchase. First off, let me say, James Cones was my sales rep. He did an outstanding job of communicating, advocating on my behalf, resolving any concerns and making sure all of my questions were answered. I would recommend him to anyone if you go to this dealership. The vehicle is very nice, but could have been detailed and cleaned better. The sales manager was less than friendly and seemed annoyed that I had a lot of questions and wasn't just going to buy it and leave. Dalton Traum also did an outstanding job in finance. He explained everything in full and was very friendly and professional. He made the process easy and quick. Thank you James C. and Dalton T. for your excellent service. Performance Honda is lucky to have you both!

Stacy at Performance Honda was the most professional and strait forward salesman. He helped me get my Civic the other day and it was a great experience. Everyone else there is also very cool. Very kind and welcoming environment.

I had a great experience with Gaige. He was such a great salesperson. Worked really hard to get me in the range that I needed to be. I would not compromise what I wanted in the car or the finance point I wanted to be at. He made sure I got the car I wanted and stayed within my budget. Whole experience was pleasant.

Bought a 2025 Honda Odyssey. Scott was very nice and accommodating. He was very attentive and was very willing to learn about our needs and requirements. Overall 5 star! Smoothest vehicle purchase 👍🏻