My car broke down suddenly on me, as my husband and I are trying to start a family, we needed to buy a safe, reliable, family friendly car that we could actually afford. We went to Performance Honda because it had been recommended to us by a family member. We met with Bob Brewster who then had Joe Jarvis help us out. We were upfront about our budget and what we were looking for. Joe was very helpful and understanding with us while we looked around and made our decisions. He listened to and promptly answered any questions/concerns that we had. From the employees at the front desk all the way until signing the last paper we received nothing but courteous service. This car purchase was a big deal for my husband and I, as we had never purchased a "new" car before. Performance Honda went above and beyond to make this a special experience with enthusiasm and little touches, such as, a banner in the dash saying congrats!
http://www.dealerrater.com/dealer/Performance-Honda-review-24388/
Conrad is exceptionally friendly and easy to work with. My only major concern from the buying process was the wait time. I do not feel like my phone calls were returned in a timely manner. In addition, the time it took to actually purchase the vehicle was horrendous. My wife and I picked out the exact vehicle we wanted in no more than 5 minutes, but we were nevertheless at the dealership for more than 3 hours. We were the last people in the showroom on a day where the dealership was consistently overstaffed by 4 or 5 salespeople. Maybe Conrad is just that popular, but I was extremely aggravated by the wait time. But in the end, we got the price we wanted, both on the new car and on the trade-in. I would still do business with Performance Honda in the future, but there needs to be an appreciation of their customers' time
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Response- My name is Jim LeMay and I am the Operations Director for Performance Honda.
?My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership.
We are striving to shorten the purchase experience and have just purchased a new computer system that will allow us to cut the average time for the consumer by about an hour. I hope the next time you see Conrad you will notice the difference. I appreciate your business and hope you enjoy your new Honda
Sincerely,
Jim LeMay
Director of Operations
http://www.dealerrater.com/dealer/Performance-Honda-review-24388/
We are very happy with the Honda Pilot we purchased from Performance. It has very low mileage and was in excellent condition. We have found the support of both the sales and service to be very beneficial. Like with any sales, it's the service afterward that proves your worth.
http://www.dealerrater.com/dealer/Performance-Honda-review-24388/
I received a letter stating that Performance Honda was interested in possibly buying back my 2007 Honda Fit. While I loved my Fit, I was interested in hearing what my options culd be regarding a trade. Per the instructions on the letter, I called and provided my customer id number. Danny Cahill promptly returned my phone call and we discussed potential scenarios that might work for my situation. I provided Danny with Jim Reid's name as having been the salesperson that I worked with on the purchase of my Honda Fit. Danny coordinated a date that worked with my schedule and Jim was scheduled to be there.
From the minute that I walked into the showroom, I felt as though my needs mattered to Jim. He listened to what I wante to pursue and offered a solution. We walked the lot and found just the car for me, a new 2011 Honda Accord SE. I test drove the car and new that I had found my 4th Honda!!
The entire process, from the time I walked into the showroom until I drove away in my newly washed Accord, I felt like a valued customer.
Thank you to Jim for giving me another positive experience to draw upon! Thank you to Todd for your excellent organization of the financial process! And finally, thank you Danny for returning my call and encouraging me to take the time to come in and talk
http://www.dealerrater.com/dealer/Performance-Honda-review-24388/
Well I always said if I ever purchased another HONDA it would be from Perfomance Honda. The day before I arrived, my 93 Honda Civic decided not to start any more unless I kick-started it. Enough was enough! When I arrived, I was greeted by Shane, who had great knowledge of what I wanted as far as price range and preferance. Although it was on a Sunday, and minimal staffed, Shane was always attentive & appologetic for the inconvenience of the waiting period. He was there for me and suggested for me to watch TV in the rest area. The finance department did everything they could to stay withing the spending range. I was actually SHOCKED when I saw the amount of my car note. It was $100.00 less than what I previous thought it would be from the calculation sheet I was presented.
In closing, not only did Shane put my plates on my new car int the rain, I was also BLOWN AWAY when I found out that I could get FREE car washes for the life of my car!
Sincerely,
Maurice H
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Conrad Barnes and Ken Howard are truly your strength at the dealership. They are wonderful to deal with. They truly go the extra mile. We love your dealership. We have bought 8 cars from you and we refer people all the time. Performance Honda makes you feel special and like you are the only one at the time they are dealing with.
http://www.dealerrater.com/dealer/Performance-Honda-review-24388/
My shopping experience at performance Honda Exceeded my expectations. Joe Stenger showed me the cars I was interested in, worked with me on a price, and was friendly, professional, and courteous. The 2011 Accord I purchased is beautiful and I am very glad I purchased it. I would recommend this dealership to anyone.
http://www.dealerrater.com/dealer/Performance-Honda-review-24388/
Everything was wonderful. We got into the Honda we were looking for at a great price and with no hassle!
Joan
2011
Honda
Accord